Games | University of Utah

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-1013.00

Skills

Service OrientationMonitoringActive ListeningSpeakingCritical ThinkingReading ComprehensionTime ManagementSocial Perceptiveness

Knowledge

Customer and Personal ServiceEnglish LanguageMathematicsAdministration and ManagementComputers and Electronics

Abilities

Oral ComprehensionOral ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityDeductive ReasoningNear VisionWritten ComprehensionWritten ExpressionSelective Attention

Tasks

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal reg
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and
Perform paperwork required for monetary transactions.

Technology

Office suite softwareData base user interface and query softwareSpreadsheet softwareElectronic mail softwarePresentation software

Tools

10-key calculatorsBoard testersCopy machinesDesktop computersDigital multimetersDigital oscilloscopesElectronic cash registersLaptop computersLaser facsimile machinesMobile radiosMulti-line telephone systemsPayment kiosksPersonal computersPhillips screwdriversSecurity alarm systems

Work Values

RelationshipsIndependenceSupportAchievementRecognitionWorking Conditions

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-1013.00	First-Line Supervisors of Gambling Services Workers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

Full gaming floor operations — supervise autonomously across all game types and shifts, ensuring consistent rule enforcement and regulatory compliance.
Complex or escalated patron disputes — resolve independently using negotiation and critical thinking to protect both patron satisfaction and facility interests.
Patterns of suspicious gambling behavior — analyze across multiple sessions and patron interactions and lead coordinated responses with security and management.
Staff performance and development — evaluate individual employees, deliver constructive feedback, and guide improvement on a gaming shift.
Non-routine monetary transaction discrepancies — investigate, document, and correct while maintaining accurate records in compliance with audit requirements.
Cheating strategies and emerging tricks — apply deep facility-specific knowledge to proactively adjust surveillance protocols and staff positioning.
Multi-system technology tools — use office suite, database, and project management software to generate shift reports and operational analyses.
Cross-functional coordination — work with security, cage, and facilities teams to resolve incidents, machine outages, and compliance findings efficiently.
Training delivery for new gaming floor employees — instruct on house rules, service standards, and regulatory requirements using structured on-the-job sessions.
Time-sensitive jackpot and high-value transaction oversight — manage end-to-end from verification through payout to meet regulatory and customer service standards.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.