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  1. Programs
  3. Quality Improvement & Safety Processes Healthcare

Quality Improvement & Safety Processes Healthcare

University of Pennsylvania

Post-Baccalaureate CertificateAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

In this minor you’ll focus on systems thinking, the science of patient safety, patient-centered care, team-based collaboration, and quality improvement. Our faculty will mentor you in how to implement process improvement tools, and we’ll give you the opportunity to do a quality improvement project within a healthcare organization.

Credits

3 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Pennsylvania

    Pennsylvania

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 19-4099.01

Skills

Quality Control AnalysisMonitoringReading ComprehensionComplex Problem SolvingActive ListeningWritingCritical ThinkingOperations Monitoring

Knowledge

MathematicsProduction and ProcessingChemistryEnglish LanguageAdministrative

Abilities

Written ComprehensionNear VisionOral ComprehensionWritten ExpressionOral ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningFar VisionInformation Ordering

Tasks

  • Conduct routine and non-routine analyses of in-process materials, raw materials, environmental sampl
  • Interpret test results, compare them to established specifications and control limits, and make reco
  • Calibrate, validate, or maintain laboratory equipment.

Technology

Document management softwareContent workflow softwareProgram testing softwareDevelopment environment softwareData base user interface and query software

Tools

Absorbance spectrophotometersAdhesion testersAutosamplersBolt tension metersCoating thickness gaugesCopy machinesDew point metersDurometersDynamometersFlowmetersFluorescence spectrophotometersForce gaugesGas chromatographsGel castersGel electrophoresis systems

Work Values

SupportIndependenceWorking ConditionsRecognitionRelationshipsAchievement
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium19-4099.01Quality Control Analyststitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

  • Non-routine and complex sample analyses — design and execute across raw materials, in-process, and finished goods without supervisory direction in a GMP-regulated environment.
  • Out-of-specification and atypical test results — investigate root causes, apply critical thinking and deductive reasoning, and author formal deviation reports.
  • Laboratory equipment qualification and validation protocols — develop and execute to ensure instruments meet regulatory and quality system requirements.
  • Full testing data packages — compile, critically evaluate, and authorize for product release or rejection based on holistic assessment of results.
  • Recurring equipment and method problems — troubleshoot systematically using scientific problem-solving skills and recommend permanent corrective actions.
  • Quality metrics and trend data — analyze across multiple product lines or time periods to identify systemic issues and present findings to stakeholders.
  • Cross-functional teams — collaborate with production, regulatory affairs, and R&D to resolve quality issues using strong oral and written communication skills.
  • Document management and content workflow software — administer for the laboratory section, ensuring version-controlled SOPs are current and accessible.
  • New analysts and technicians — mentor in testing techniques, documentation standards, and laboratory safety practices during on-the-job training.
  • Risk-based inspection and sampling plans — design for finished goods or stability programs by applying inductive reasoning and systems analysis to quality data.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported