Conflict Resolution | University of Northern Iowa

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 23-1022.00

Skills

NegotiationActive ListeningWritingReading ComprehensionSpeakingCritical ThinkingActive LearningSocial Perceptiveness

Knowledge

English LanguageLaw and GovernmentPersonnel and Human ResourcesAdministration and Management

Abilities

Written ComprehensionWritten ExpressionOral ComprehensionOral ExpressionDeductive ReasoningInductive ReasoningSpeech ClarityProblem SensitivitySpeech RecognitionNear Vision

Tasks

Prepare written opinions or decisions regarding cases.
Apply relevant laws, regulations, policies, or precedents to reach conclusions.
Conduct hearings to obtain information or evidence relative to disposition of claims.

Technology

Enterprise resource planning ERP softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail software

Tools

Computer data input scannersDesktop computersLaser facsimile machinesMulti-line telephone systemsNotebook computersPersonal computersPhotocopying equipment

Work Values

RelationshipsAchievementIndependenceRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium23-1022.00	Arbitrators, Mediators, and Conciliators	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Written decisions and formal opinions — compose independently for routine arbitration cases, citing applicable laws and precedents with minimal editorial review.
Applicable laws, regulations, and judicial precedents — analyze and apply with reduced oversight to determine liability in standard employment or commercial disputes.
Structured hearings to gather evidence — conduct autonomously, managing witness order, time allocation, and procedural fairness in a regional ADR center.
Mediation techniques such as reframing and interest-based questioning — employ routinely to shift parties from positional bargaining toward mutual understanding.
Procedural motions, exceptions, and objections — rule on during live hearings, applying established evidentiary standards in familiar dispute categories.
Database and CRM software — query and maintain to track case histories, party contacts, and precedent research across a recurring caseload.
Complex problem-solving frameworks — apply to identify root causes of multi-party disputes and develop workable settlement structures in familiar industry contexts.
Initial disputant meetings — facilitate independently, covering process expectations, confidentiality obligations, and logistical details for upcoming arbitration proceedings.
Persuasion and speaking skills — deploy during caucus sessions to help each party realistically assess risks and consider compromise positions.
Spreadsheet and ERP software — utilize to track case metrics, billing data, and administrative outcomes for ongoing reporting to a practice supervisor.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.