Human Services Leadership | University of Minnesota-Twin Cities

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1071.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingWritingSocial PerceptivenessService OrientationJudgment and Decision Making

Knowledge

Personnel and Human ResourcesAdministrativeAdministration and ManagementEnglish LanguageCustomer and Personal Service

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityNear VisionInductive Reasoning

Tasks

Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines a

Technology

Document management softwareGraphics or photo imaging softwareWeb page creation and editing softwareHuman resources softwareDesktop publishing software

Tools

10-key calculatorsComputer scannersDesktop computersDigital audio recordersDigital video disk DVD playersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systemsOffice inkjet printersPersonal computersPhotocopying equipmentVideo projectorsWeb conferencing cameras

Work Values

RelationshipsSupportAchievementWorking ConditionsRecognitionIndependence

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1071.00	Human Resources Specialists	title_inference	$72,910 median$126,540 top	+6.18%	5,840

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

HR law and regulatory guidance — autonomously interpret and advise managers on complex EEO, ADA, FMLA, and labor law questions across a multi-department or multi-site organization.
Strategic talent acquisition — design and execute end-to-end recruitment strategies for hard-to-fill or specialized roles, leveraging sourcing channels, assessments, and labor market data.
Complex employee relations — investigate harassment allegations, work complaints, and conduct concerns independently, document findings, and recommend proportionate corrective actions.
HR policy development — draft, revise, and implement HR policies and employee handbook content aligned with legal requirements and organizational culture.
Workforce records governance — oversee employment records lifecycle for the full employee population, ensuring compliance with retention schedules and audit standards.
Affirmative action program management — conduct availability analyses, set placement goals, and prepare AAP documentation in compliance with OFCCP requirements.
Negotiation and offer management — negotiate compensation packages and resolve competing interests between candidates and hiring managers to close high-priority requisitions.
HR technology optimization — configure, maintain, and troubleshoot HRIS modules and applicant tracking systems to improve workflow efficiency and data accuracy.
Cross-functional coordination — partner with legal, finance, and operations leaders to align HR processes with business objectives and resolve organization-wide people issues.
Instructional facilitation — design and deliver HR training sessions on compliance topics, interviewing techniques, and policy updates for managers and employees.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.