Customer Sales and Service | SUNY Corning Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-4011.00

Skills

SpeakingPersuasionActive ListeningNegotiationSocial PerceptivenessService OrientationReading ComprehensionCoordination

Knowledge

Customer and Personal ServiceSales and MarketingEnglish LanguageAdministration and ManagementMathematics

Abilities

Oral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionDeductive ReasoningNear VisionFluency of IdeasProblem Sensitivity

Tasks

Negotiate prices or terms of sales or service agreements.
Prepare and submit sales contracts for orders.
Visit establishments to evaluate needs or to promote product or service sales.

Technology

Customer relationship management CRM softwareData base user interface and query softwareData base management system softwareAccess softwareEnterprise application integration software

Tools

Laptop computersPersonal computersPersonal digital assistants PDATablet computers

Work Values

IndependenceAchievementWorking ConditionsRelationshipsRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-4011.00	Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products	title_inference	$100,070 median$194,890 top	+1.88%	570

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Sales contracts and order forms — prepare and submit under supervisor review for straightforward wholesale or manufacturing accounts.
Customer records and account data — enter and maintain in CRM software following established data-entry protocols on a structured sales team.
Product features and technical specifications — describe accurately to prospective customers under guidance during introductory client visits.
Customer inquiries about pricing, availability, and credit terms — respond to using approved price lists and standard reference materials.
Existing and prospective customers — contact by phone or email to introduce specific technical or scientific products under a senior rep's direction.
Active listening techniques — apply during initial customer discovery calls to identify basic needs and relay findings to the sales team.
Sales and marketing software tools — navigate to generate quotes, pull product data, and log call activity within a supervised workflow.
Bid specifications and basic price quotes — compile and communicate to customers using standardized templates provided by the organization.
Client establishments — visit alongside experienced representatives to observe needs assessments and product demonstrations in the field.
Written sales correspondence and follow-up emails — draft clearly and accurately using office suite software to support ongoing account activity.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.