Funeral Services Administration | SUNY College of Technology at Canton

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9171.00

Skills

Service OrientationSocial PerceptivenessActive ListeningTime ManagementReading ComprehensionCritical ThinkingJudgment and Decision MakingManagement of Personnel Resources

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguageAdministrativeEconomics and Accounting

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityNear VisionSpeech ClaritySpeech RecognitionDeductive ReasoningInformation Ordering

Tasks

Consult with families or friends of the deceased to arrange funeral details, such as obituary notice
Schedule funerals, burials, or cremations.
Deliver death certificates to medical facilities or offices to obtain signatures from legally author

Technology

Video creation and editing softwareData base user interface and query softwareElectronic mail softwareAccounting softwarePresentation software

Tools

Airbrushing devicesArterial tubesBody bridgesCannula setsCasket carriagesCasket lowering devicesCentrifugal force pumpsChemical pillowsCompaction tampersCremation standsCurved suture needlesDump trailersElectric mortuary aspiratorsEmbalming machinesEmbalming tables

Work Values

RelationshipsAchievementIndependenceRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9171.00	Funeral Home Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

Complex family arrangement consultations — facilitate sensitive discussions encompassing cultural, religious, and financial considerations autonomously in a full-service funeral home.
Full staff supervision — direct and evaluate embalmers, cosmetologists, clerks, and attendants across all service lines in a multi-staff funeral operation.
Regulatory compliance audits — assess funeral home operations against state licensing requirements and implement corrective actions without external direction.
Non-routine grief situations — apply advanced social perceptiveness and counseling judgment to support families experiencing traumatic or complicated losses.
Pre-need and at-need sales strategy — develop and execute individualized service proposals that align family needs with pricing structures in a competitive market.
Comprehensive recordkeeping systems — design and maintain accurate state-required documentation, inventory logs, and financial records using accounting and database software.
Multi-service day coordination — manage concurrent funerals, cremations, and visitations by allocating staff and resources across a busy funeral home schedule.
Staff training and instruction — instruct new funeral attendants and administrative personnel on procedures, regulations, and client service standards in an on-the-job setting.
Vendor and cemetery negotiations — negotiate pricing, scheduling, and service agreements with suppliers and burial facility representatives on behalf of the funeral home.
Presentation of service information — deliver clear, written, and verbal explanations of funeral options and legal requirements to diverse family audiences in arrangement sessions.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.