EMS Professions Diploma - Ending Summer 2025 | Southeastern Technical College

Skills & Competencies

Skills developed through this program

SpeakingActive ListeningService OrientationSocial PerceptivenessCoordinationMonitoringCritical ThinkingReading Comprehension

Customer and Personal ServiceEnglish LanguageAdministration and ManagementEducation and TrainingPublic Safety and Security

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal reg
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and
Perform paperwork required for monetary transactions.

Inventory management softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software

Computer laser printersDesktop computersLaptop computersMulti-line telephone systemsPersonal computersPhotocopying equipment

Career Pathways

Occupations this program prepares you for

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-1014.00	First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Mastery: developing (Level 2)(based on Diploma)

Game or activity operations — monitor ongoing play to confirm house rules and venue policies are being followed on the facility floor.
Patron complaints — address and resolve routine dissatisfaction issues independently using practiced customer service techniques.
Monetary transaction records — prepare and reconcile required paperwork for cash and card transactions with minimal oversight.
Worker performance — coordinate daily task assignments and provide real-time feedback to front-line staff during a shift.
Suspicious patron behavior — identify and document irregularities such as rule violations and report findings to security personnel.
Inventory management software — track equipment and supply levels, flagging shortages for timely reordering at a recreation facility.
Electronic mail and office suite software — draft routine operational correspondence and shift summaries for management review.
Scheduling conflicts — resolve employee availability issues using time accounting software in a moderate-volume entertainment venue.
Venue safety compliance — apply public safety knowledge to enforce applicable state and local regulations during daily operations.
Staff onboarding — demonstrate correct operating procedures to newly hired workers during supervised training shifts.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.