Hospitality: Tourism Development and Management | Scottsdale Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-3131.00

Skills

Learning StrategiesActive ListeningSpeakingInstructingReading ComprehensionMonitoringCoordinationWriting

Knowledge

Education and TrainingEnglish LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal Service

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionFluency of IdeasDeductive ReasoningSpeech RecognitionSpeech ClarityOriginalityProblem Sensitivity

Tasks

Analyze training needs to develop new training programs or modify and improve existing programs.
Evaluate instructor performance and the effectiveness of training programs, providing recommendation
Plan, develop, and provide training and staff development programs, using knowledge of the effective
Confer with management or stakeholders and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
Evaluate instructor performance and the effectiveness of training programs, providing data and recommendations for improvement.
Train instructors, supervisors, and other leaders in techniques and skills for training and interacting with employees.

Technology

Document management softwareDevelopment environment softwareComputer based training softwareWeb page creation and editing softwareGraphics or photo imaging software

Tools

Desktop computersLaptop computersLiquid crystal display LCD video projectorsMP3 playersPersonal computersUniversal serial bus USB flash drivesVideoconferencing equipment

Work Values

RelationshipsWorking ConditionsAchievementIndependenceRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-3131.00	Training and Development Managers	title_inference	$127,090 median$219,990 top	+6.03%	270

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Training needs analyses — conduct using survey instruments, production data, and management interviews to identify skill gaps across assigned business units.
Instructor performance — evaluate using established rubrics and observation protocols, providing written feedback and improvement recommendations to program leads.
Classroom and blended training programs — design and deliver with reduced oversight, selecting appropriate methods such as workshops, demonstrations, or e-learning for the target audience.
On-the-job training programs for new hires — independently arrange and monitor, adjusting pacing and content based on observed learner progress in operational settings.
Training manuals and multimedia course materials — develop and revise using document management and computer-based training software, ensuring alignment with current job requirements.
Supervisors and frontline instructors — train in foundational facilitation techniques and adult learning principles within a departmental coaching context.
Department training budgets — prepare draft proposals and justify line items to management, incorporating cost estimates for vendors, materials, and technology.
Video conferencing and web-based platforms — configure and manage to deliver virtual training sessions across geographically distributed teams.
Training program effectiveness — assess by analyzing post-training performance metrics and participant evaluations, recommending iterative modifications to curriculum owners.
Projected workforce changes and process updates — monitor and translate into revised training content in coordination with operations and HR business partners.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.