Hospitality and Tourism | Schenectady County Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-1022.00

Skills

Active ListeningCritical ThinkingSocial PerceptivenessCoordinationSpeakingTime ManagementManagement of Personnel ResourcesService Orientation

Knowledge

Customer and Personal ServiceEnglish LanguageAdministration and ManagementPublic Safety and SecurityPsychology

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityWritten ComprehensionSpeech RecognitionSpeech ClarityDeductive ReasoningWritten ExpressionNear VisionInductive Reasoning

Tasks

Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service

Technology

Inventory management softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software

Tools

Automated external defibrillators AEDComputer laser printersDesktop computersLaptop computersMulti-line telephone systemsPersonal computersPhotocopying equipment

Work Values

RelationshipsSupportIndependenceAchievementWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-1022.00	First-Line Supervisors of Personal Service Workers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

New employee onboarding and operational training — conduct independently using structured lesson plans and company policy documentation in a personal service facility.
Weekly work schedules — assign and adjust based on service demand and staff availability using scheduling software with minimal oversight in a mid-size personal service team.
Customer complaints about worker performance — investigate, resolve, and document outcomes following management guidelines in a personal service business setting.
Routine equipment and workspace inspections — perform independently against cleanliness and maintenance standards across all service areas of a personal care facility.
Disciplinary conversations — initiate and document using established progressive discipline procedures for performance issues in a personal service workplace.
Staff recruitment activities — screen applications, conduct initial interviews, and coordinate hiring paperwork using office suite and email tools in a personal service organization.
Inventory levels and supply usage — monitor and reorder as needed using inventory management software to maintain uninterrupted service delivery.
Supervisory meetings with department managers — attend and relay relevant operational changes to service workers promptly in a personal service setting.
Employee complaint investigations — gather facts, apply management rules, and communicate resolutions to affected parties in a structured personal service environment.
Team productivity and service quality metrics — monitor using spreadsheet software and identify patterns requiring corrective action in a personal service facility.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.