Emergency Communications | Rio Salado College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-5031.00

Skills

Active ListeningSpeakingSocial PerceptivenessCoordinationService OrientationCritical ThinkingReading ComprehensionJudgment and Decision Making

Knowledge

Public Safety and SecurityLaw and GovernmentEnglish LanguageTelecommunicationsCustomer and Personal Service

Abilities

Oral ExpressionOral ComprehensionSpeech ClarityProblem SensitivitySelective AttentionSpeech RecognitionWritten ComprehensionDeductive ReasoningInformation OrderingInductive Reasoning

Tasks

Provide emergency medical instructions to callers.
Question callers to determine their locations and the nature of their problems to determine type of
Determine response requirements and relative priorities of situations, and dispatch units in accorda

Technology

Data base user interface and query softwareHelpdesk or call center softwareOffice suite softwareGeographic information systemMobile messaging service software

Tools

Automatic call distributing ACD consolesBase station radiosDesktop computersDigital recording equipmentIntercom systemsMainframe computersMainframe terminalsMobile data computersMulti-line telephone systemsPersonal computersRadio scannersSwitchboardsTelecommunication devices TDDTeletype terminalsTwo way radios

Work Values

RelationshipsSupportAchievementIndependenceWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium43-5031.00	Public Safety Telecommunicators	title_inference	$50,730 median$78,110 top	+3.52%	360

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Multi-line emergency telephone system — manage independently during routine shifts, routing police, fire, and EMS calls with minimal oversight.
Caller questioning techniques — apply consistently to assess caller location and emergency nature and determine appropriate response type.
Dispatch priority levels — evaluate and assign for common incident types in accordance with departmental procedures without supervisory prompting.
Radio communications across public works, school security, and civil defense frequencies — monitor simultaneously and synthesize developing situational information.
Emergency medical pre-arrival instructions — provide calmly and accurately to distressed callers while coordinating unit dispatch in parallel.
Computer-aided dispatch and helpdesk software — operate proficiently to record call details, track unit status, and retrieve incident histories.
Geographic information system tools — use to confirm caller locations, cross-reference addresses, and relay accurate directions to field units.
Information relay between emergency sites, law enforcement agencies, and notification groups — execute efficiently using radio and mobile messaging platforms.
Stress and high call-volume periods — manage personal self-control and maintain accuracy of data entry and verbal communication throughout.
Written incident logs and shift reports — compose clearly and completely in compliance with records retention standards at the dispatch center.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.