Dealer Service Technology | Portland Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-3011.00

Skills

Active ListeningSpeakingSocial PerceptivenessService OrientationReading ComprehensionMonitoring

Knowledge

Customer and Personal ServiceMathematicsEnglish Language

Abilities

Oral ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityNear VisionProblem SensitivityDeductive ReasoningInformation OrderingFinger DexteritySelective Attention

Tasks

Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Greet customers and make them feel welcome.
Exchange paper currency for playing chips or coin money.

Technology

Data base management system softwareBusiness intelligence and data analysis softwareElectronic mail softwareSpreadsheet softwareOffice suite software

Tools

Baccarat tablesBlackjack tablesCraps tablesDesktop computersDiceImprest banksLaptop computersPersonal computersPlayer tracking system softwarePlaying cardsPoker tablesProgressive Gaming Chip Inventory SystemRoulette wheelsTable banksTable chip trays

Work Values

SupportRelationshipsIndependenceWorking ConditionsAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-3011.00	Gambling Dealers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Bet payouts and collections — execute quickly and accurately across standard game outcomes during a full casino shift with minimal oversight.
Guest rapport — build through friendly conversation and attentive service orientation during routine table play.
Currency-to-chip exchanges — handle efficiently and in compliance with regulatory procedures without prompting from supervisors.
Pre-deal bet verification — conduct consistently and promptly, catching missed wagers before each round begins.
Card and equipment condition — assess at shift changeover and flag defects to pit management following floor protocols.
Multi-player card dealing — manage pace and card distribution fluently across all seat positions during peak table activity.
Poker and variant rule applications — apply correctly to player hands in live game situations with familiar rule sets.
Player behavior and table dynamics — monitor continuously to detect irregularities and maintain orderly play during a busy session.
Verbal communications with players — deliver clearly and at appropriate volume to ensure comprehension in a noisy casino environment.
Basic game data — record and relay chip counts and table results accurately using casino logging tools at shift end.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.