Automobile Collision Repair Technology | Montana State University Billings

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1032.00

Skills

WritingSpeakingReading ComprehensionActive ListeningCritical ThinkingTime ManagementJudgment and Decision MakingService Orientation

Knowledge

Customer and Personal ServiceEnglish LanguageComputers and ElectronicsMechanicalAdministrative

Abilities

Oral ComprehensionOral ExpressionWritten ComprehensionProblem SensitivityWritten ExpressionSpeech RecognitionSpeech ClarityDeductive ReasoningInductive ReasoningNear Vision

Tasks

Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior
Contact vendors to locate replacement parts for vehicles.
Discuss insurance claims with customers or damage claimants.
Review repair cost estimates and negotiate with automobile repair shops to secure agreement on cost of repairs.

Technology

Graphics or photo imaging softwareDocument management softwareProject management softwareCompiler and decompiler softwareElectronic mail software

Tools

Compact digital camerasComputer laser printersDesktop computersElectronic digital theodolitesHand calculatorsLaptop computersLaser facsimile machines"Measure markersMeasuring tapesTablet computersTire tread depth gauges

Work Values

SupportIndependenceWorking ConditionsRelationshipsAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1032.00	Insurance Appraisers, Auto Damage	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Structural, body, mechanical, electrical, and interior damage — examine and assess extent independently on routine vehicle claims at a regional claims center.
Repair cost estimates — negotiate with automobile repair shop representatives to reach agreement on parts and labor costs with limited supervisory involvement.
Standard automotive labor guides and parts pricing databases — apply consistently to estimate repair costs for common damage scenarios without direct oversight.
Insurance appraisal forms — prepare complete, accurate documentation of repair recommendations and cost estimates for submission within established deadlines.
Repair-versus-total-loss decisions — evaluate vehicle practicality of repair against pre-accident market value using company guidelines on routine claims.
Salvage value on total-loss vehicles — determine residual market value by referencing industry pricing tools and applying standard depreciation factors.
Electronic mail and project management software — coordinate inspection schedules and communicate claim status updates to adjusters and shop contacts efficiently.
Disagreements between shop estimates and appraiser findings — recognize when a discrepancy warrants escalation and initiate the secondary appraisal process.
Claimant concerns and repair shop objections — address through clear oral communication and active listening to maintain service quality on assigned claims.
Time-sensitive claim queues — manage daily inspection workload and documentation tasks independently to meet departmental cycle-time standards.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.