IT Support Professional | Mohawk Valley Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 15-1232.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingMonitoring

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech Clarity

Tasks

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv

Technology

Word processing softwareInternet directory services softwareDocument management softwareDevelopment environment softwareGraphics or photo imaging software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium15-1232.00	Computer User Support Specialists	title_inference	$60,340 median$98,010 top	-3.7%	-2,700

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Basic hardware components and peripheral devices — identify and label under direct supervision during initial workstation setup at an office help desk.
Standard operating procedures and technical manuals — read and follow step-by-step to complete guided software installations on end-user machines.
User inquiries about common software errors — receive and log into a ticketing system under supervisor direction at an entry-level support desk.
Cable connections and basic network peripherals — install and route according to provided diagrams under close technician oversight in a corporate office environment.
System startup and shutdown commands — enter and observe outputs to verify correct operation under direct guidance on standard workstations.
Daily performance indicators for assigned computer systems — monitor and report anomalies to senior staff during structured shift routines.
Incident records including problem descriptions and actions taken — maintain accurately in a helpdesk tracking system following established templates.
Word processing and documentation software — use to draft basic support notes and user-facing instructions under editorial review.
Active listening techniques — apply when gathering initial problem details from end users reporting hardware or software issues at a support counter.
Pre-configured operating system images — deploy to replacement workstations by following a checklist under senior technician supervision.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.