Hospitality Management | Lasell University

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9081.00

Skills

Active ListeningService OrientationManagement of Personnel ResourcesSpeakingSocial PerceptivenessCoordinationNegotiationReading Comprehension

Knowledge

English LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal ServiceMathematics

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityInformation OrderingFluency of IdeasDeductive Reasoning

Tasks

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets
Confer and cooperate with other managers to ensure coordination of hotel activities.

Technology

Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systems

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9081.00	Lodging Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

Full-scope lodging facility operations — manage autonomously across all departments, ensuring consistent service quality, regulatory compliance, and financial performance.
Annual operating and capital budgets — develop and administer independently, allocating funds across departments based on strategic priorities and financial forecasting models.
Complex or escalated guest disputes — resolve with sound judgment and diplomacy, balancing guest satisfaction with asset protection and brand standards.
Comprehensive staff performance management — design and execute evaluation frameworks, administer corrective actions, and identify high-potential employees for advancement.
Revenue optimization strategy — implement using dynamic pricing models, occupancy data, and competitive benchmarking within financial analysis software to maximize profitability.
Multi-department coordination plans — lead for peak periods, special events, and emergency scenarios, ensuring seamless operational continuity across the lodging facility.
Web presence and digital marketing initiatives — oversee using web page editing tools and CRM platforms to drive direct bookings and strengthen brand visibility.
Facility maintenance and capital improvement programs — direct using facilities management software, balancing guest experience priorities with long-term asset value.
Management training curriculum — design and deliver for supervisory staff, applying instructional best practices and adult learning principles to build operational capability.
Public safety and security protocols — evaluate and enforce across the property, coordinating with local authorities and updating procedures in response to emerging risks.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.