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  1. Programs
  3. Computer Science: Information Technology

Computer Science: Information Technology

Kutztown University of Pennsylvania

Master's DegreeAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Master of Science in Information Technology allows students to build a knowledge base for application support in any industry, from healthcare to sports, from retail to government. No organization can function without employees who have the skills and credentials of an IT professional. You can become one of those most sought-after experts by building a foundation of knowledge in the three key areas: networking, security and databases.

Credits

30 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Kutztown University of PennsylvaniaVisit Program Website
Locations

Where this program is offered

  • Pennsylvania

    Pennsylvania

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1232.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingMonitoring

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech Clarity

Tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv

Technology

Word processing softwareInternet directory services softwareDocument management softwareDevelopment environment softwareGraphics or photo imaging software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium15-1232.00Computer User Support Specialiststitle_inference$60,340 median$98,010 top-3.7%-2,700
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Master's Degree)

  • Organizational IT support strategy and service delivery standards — define and implement across departments, aligning help desk operations with business objectives and budget constraints.
  • Requirements for enterprise-wide system upgrades or new technology adoption — lead stakeholder consultation with staff, management, and vendors to establish scope, priorities, and success criteria.
  • Junior and mid-level support specialists — mentor and develop through structured coaching, knowledge-sharing sessions, and constructive performance feedback.
  • Support policies, escalation frameworks, and incident response protocols — author and institutionalize to govern consistent, high-quality technical assistance across the organization.
  • Systemic infrastructure vulnerabilities and recurring failure patterns — identify through data-driven analysis of support records and system monitoring outputs, driving proactive remediation initiatives.
  • Vendor relationships and technology procurement decisions — evaluate and influence by translating operational support data into evidence-based recommendations for leadership.
  • Cross-functional IT projects involving hardware refresh, software rollout, or office relocation — lead coordination among support teams, stakeholders, and external contractors to ensure seamless execution.
  • Organizational knowledge management systems — oversee curation and governance of, ensuring technical documentation remains current, searchable, and actionable for all support tiers.
  • Support team performance indicators and SLA compliance — review regularly and present findings to management, recommending staffing, tooling, or process adjustments as warranted.
  • Emerging technologies relevant to end-user computing — evaluate through active learning and pilot programs, advising senior leadership on adoption readiness and workforce training requirements.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported