Office Services | Keweenaw Bay Ojibwa Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-6013.00

Skills

SpeakingActive ListeningService OrientationReading ComprehensionCoordinationComplex Problem SolvingWritingCritical Thinking

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativeMedicine and DentistryPersonnel and Human Resources

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityNear VisionWritten ExpressionDeductive ReasoningInductive ReasoningInformation Ordering

Tasks

Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Complete insurance or other claim forms.

Technology

Accounting softwareWord processing softwareMedical softwareBilling and invoicing softwareOffice suite software

Tools

Credit card processing machinesDesktop computersDictaphonesHospital intercom equipmentLaptop computersLaser facsimile machinesLaser printersMulti-line telephone systemsNotebook computersPersonal computersPhotocopying equipmentScannersSwitchboards

Work Values

RelationshipsSupportWorking ConditionsAchievementRecognitionIndependence

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium43-6013.00	Medical Secretaries and Administrative Assistants	title_inference	$44,640 median$60,050 top	+4.15%	3,530

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Multi-line telephone system — manage incoming calls, screen inquiries, and transfer to appropriate staff independently during routine clinic hours.
Diagnostic appointments and surgical consultations — schedule, confirm, and reschedule using medical scheduling software with minimal oversight in a busy outpatient practice.
Insurance and prior authorization forms — complete and submit accurately by cross-referencing patient records and payer requirements in a medical billing workflow.
Visitor and patient flow — greet and triage walk-in visitors, applying knowledge of staff availability and department locations to minimize wait times.
Medical records — maintain organized physical and electronic files in compliance with HIPAA privacy standards and office retention policies.
Correspondence and test results — receive, log, and route laboratory reports and referral documents to the correct provider within required turnaround times.
Patient case histories — interview patients to collect comprehensive intake and insurance information, entering data accurately into the electronic health record system.
Electronic mail and fax platforms — transmit sensitive correspondence and records using secure messaging protocols in compliance with practice confidentiality guidelines.
Billing and invoicing software — generate patient statements and reconcile co-pay collections at the end of each business day with reduced supervision.
Appointment reminder and recall systems — coordinate outreach to patients for follow-up visits using cloud-based scheduling and communication tools.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.