Hospitality | Jefferson Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-1022.00

Skills

Active ListeningCritical ThinkingSocial PerceptivenessCoordinationSpeakingTime ManagementManagement of Personnel ResourcesService Orientation

Knowledge

Customer and Personal ServiceEnglish LanguageAdministration and ManagementPublic Safety and SecurityPsychology

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityWritten ComprehensionSpeech RecognitionSpeech ClarityDeductive ReasoningWritten ExpressionNear VisionInductive Reasoning

Tasks

Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service

Technology

Inventory management softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software

Tools

Automated external defibrillators AEDComputer laser printersDesktop computersLaptop computersMulti-line telephone systemsPersonal computersPhotocopying equipment

Work Values

RelationshipsSupportIndependenceAchievementWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-1022.00	First-Line Supervisors of Personal Service Workers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Company policies and operational procedures — explain and demonstrate to new personal service workers under direct supervisor guidance in a salon, spa, or care facility setting.
Work schedules and shift assignments — assist in distributing using calendar and scheduling software under close supervision in a personal service environment.
Service area cleanliness and equipment condition — inspect against established checklists under direct oversight on a personal care facility floor.
Customer complaints regarding service quality — receive, document, and escalate to a senior supervisor in a front-facing personal service setting.
Staff attendance and punctuality records — track and enter using time accounting software with guidance from department management.
Team communications and policy updates — relay messages from managers to service workers accurately in a personal service workplace.
Basic training activities — support lead trainers by demonstrating standard operating procedures to new hires in a supervised personal service environment.
Office suite and email software tools — use to compose routine internal correspondence and scheduling reminders under supervisory direction.
Employee performance concerns — recognize and report observable issues to management following established escalation protocols.
Point-of-sale and inventory management software — enter basic service transactions and supply usage data under direct supervision at a personal service workstation.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.