Family Services Worker Certificate | James A. Rhodes State College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 21-1021.00

Skills

Active ListeningSpeakingCritical ThinkingSocial PerceptivenessReading ComprehensionService OrientationJudgment and Decision MakingComplex Problem Solving

Knowledge

Customer and Personal ServiceTherapy and CounselingPsychologyEnglish LanguageAdministrative

Abilities

Oral ExpressionOral ComprehensionProblem SensitivityWritten ComprehensionWritten ExpressionSpeech ClarityDeductive ReasoningInductive ReasoningSpeech RecognitionInformation Ordering

Tasks

Maintain case history records and prepare reports.
Interview clients individually, in families, or in groups, assessing their situations, capabilities,
Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts,

Technology

Computer based training softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail software

Tools

Computer laser printersDesktop computersLaptop computersLaser facsimile machinesMulti-line telephone systemsPersonal computersPhotocopying equipment

Work Values

RelationshipsAchievementIndependenceWorking ConditionsSupportRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium21-1021.00	Child, Family, and School Social Workers	title_inference	$58,570 median$94,030 top	+3.35%	1,340

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Case records — maintain accurate and timely case history documentation with minimal oversight using database and word processing tools in a family services agency.
Multi-context client assessments — conduct interviews with individuals, families, and groups to evaluate situations, capabilities, and needs with routine supervision.
Interagency liaison activities — coordinate communication between schools, courts, protective services, and healthcare providers to support children experiencing disabilities, abuse, or poverty.
Service plan reviews — develop, update, and monitor client service plans in consultation with clients and track service quality through structured follow-up contacts.
Court preparation support — compile case evidence and assist licensed practitioners in preparing testimony related to child abuse, discipline, or custody proceedings.
Parental guidance sessions — conduct structured counseling interviews with parents experiencing child-rearing difficulties to assess family dynamics and recommend next steps.
School consultation — collaborate with teachers and school administrators to analyze causes of truancy or behavioral problems and co-develop practical intervention strategies.
Diagnostic referral management — identify the need for and arrange medical or psychiatric testing to clarify client challenges and support treatment planning.
Caseload time management — prioritize competing client obligations and administrative deadlines using calendar and electronic mail tools in a high-volume social services environment.
Data system utilization — query and update client records in agency database platforms to monitor service delivery progress and generate routine status reports.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.