B.S. Hospitality & Tourism Management/M.B.A. | Husson University

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-1022.00

Skills

Active ListeningCritical ThinkingSocial PerceptivenessCoordinationSpeakingTime ManagementManagement of Personnel ResourcesService Orientation

Knowledge

Customer and Personal ServiceEnglish LanguageAdministration and ManagementPublic Safety and SecurityPsychology

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityWritten ComprehensionSpeech RecognitionSpeech ClarityDeductive ReasoningWritten ExpressionNear VisionInductive Reasoning

Tasks

Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service

Technology

Inventory management softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software

Tools

Automated external defibrillators AEDComputer laser printersDesktop computersLaptop computersMulti-line telephone systemsPersonal computersPhotocopying equipment

Work Values

RelationshipsSupportIndependenceAchievementWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-1022.00	First-Line Supervisors of Personal Service Workers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

Full-scope staff training programs — design and deliver independently, incorporating active learning strategies and real service scenarios across all roles in a personal service facility.
Complex customer escalations involving staff conduct — resolve autonomously through structured inquiry, mediation, and documentation aligned with company policy and public safety standards.
Multi-team shift scheduling and workload distribution — manage across peak and off-peak periods using time accounting and calendar software to optimize service quality in a large personal service operation.
Formal disciplinary and performance improvement processes — lead end-to-end, including documentation, counseling sessions, and follow-up monitoring in compliance with HR regulations.
Recruitment, selection, and onboarding cycles — oversee the full lifecycle using applicant tracking tools, structured interviews, and orientation programs for personal service workforce needs.
Operational standards and compliance audits — conduct comprehensive inspections of equipment, cleanliness, and safety procedures, generating written reports and corrective action plans.
Cross-departmental manager meetings — represent the personal service team, contribute analytical insights from service data, and translate strategic decisions into team-level operational changes.
Employee grievance resolution — investigate thoroughly, apply deductive reasoning to assess policy compliance, and deliver equitable outcomes within management rules in personal service contexts.
Service performance data — analyze using spreadsheet and presentation software to identify trends, gaps, and improvement opportunities across a personal service department.
Staff retention and engagement — apply psychology and human resources knowledge to proactively address morale issues and build a cooperative personal service team culture.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.