Revenue Cycle Specialist | Georgia Piedmont Technical College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-2081.00

Skills

Reading ComprehensionActive ListeningSpeakingCritical ThinkingActive LearningWritingMathematicsMonitoring

Knowledge

Customer and Personal ServiceEnglish LanguageMathematicsAdministrativeLaw and Government

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionDeductive ReasoningInductive ReasoningInformation OrderingProblem SensitivityNear VisionSpeech RecognitionSpeech Clarity

Tasks

Send notices to taxpayers when accounts are delinquent.
Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved
Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further pa

Technology

Human resources softwareBusiness intelligence and data analysis softwareAccounting softwareDocument management softwareElectronic mail software

Tools

10-key calculatorsComputer laser printersComputer scannersDesktop computersLaptop computersMulti-line telephone systemsPersonal computersPhotocopiers

Work Values

AchievementSupportRelationshipsWorking ConditionsRecognitionIndependence

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-2081.00	Tax Examiners and Collectors, and Revenue Agents	title_inference	$59,740 median$110,300 top	-1.91%	-100

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Delinquent account notices — independently draft, review, and transmit notices to taxpayers with overdue balances using agency document management software in a collections unit.
Case records — maintain comprehensive and accurate logs of all taxpayer contacts, phone numbers, and actions taken across an assigned caseload in a revenue agency system.
Taxpayer conferences — confer with taxpayers or their representatives to explain relevant laws and regulations and resolve routine return discrepancies with reduced oversight.
Overpayment and underpayment resolutions — calculate balance differences, notify taxpayers, and process refunds or additional payment requests using accounting software in a tax examination office.
Supporting documentation — evaluate taxpayer-submitted documents for completeness and relevance when resolving flagged discrepancies in assigned returns.
Written correspondence — compose clear, accurate letters and emails to taxpayers addressing account issues and legal obligations using office suite software in a compliance division.
Tax preparation software — navigate and apply tax software tools to examine returns, identify errors, and determine corrective actions across a standard caseload.
Time management — prioritize and schedule multiple open cases to meet statutory deadlines and agency service targets in a mid-volume tax examination unit.
Mathematical calculations — apply arithmetic and basic accounting methods to verify reported income, deductions, and tax liability figures on filed returns.
Active listening — interpret taxpayer explanations and representative arguments to identify factual and procedural issues during telephone and in-person case discussions.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.