Entertainment Technology | Fulton-Montgomery Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9072.00

Skills

SpeakingActive ListeningReading ComprehensionCritical ThinkingSocial PerceptivenessCoordinationService OrientationWriting

Knowledge

Customer and Personal ServiceEducation and TrainingEnglish LanguageAdministration and ManagementComputers and Electronics

Abilities

Oral ExpressionOral ComprehensionSpeech RecognitionWritten ExpressionSpeech ClarityWritten ComprehensionProblem SensitivityFluency of IdeasDeductive ReasoningInductive Reasoning

Tasks

Plan, organize, or lead group activities for customers, such as exercise routines, athletic events,
Plan programs of events or schedules of activities.
Talk to coworkers using electronic devices, such as computers and radios.

Technology

Document management softwareHuman resources softwareData base user interface and query softwarePresentation softwareOperating system software

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9072.00	Entertainment and Recreation Managers, Except Gambling	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Group activity programs — plan and lead exercise routines, athletic events, and arts and crafts sessions for diverse customer groups with minimal oversight at a mid-sized recreation facility.
Event schedules — develop weekly or monthly programs of activities using project management software, adapting plans to participant needs and facility availability.
Departmental budgets — write and monitor budgets for recreational programs, tracking planned versus actual expenses using database and spreadsheet tools.
Staff recruitment — conduct interviews, evaluate candidates, and recommend hires to fill recreational staff vacancies in alignment with facility standards.
Revenue and expense reporting — calculate, record, and reconcile department financial data on a regular cycle, identifying discrepancies for management review.
Customer engagement — proactively communicate program details, schedule changes, and activity benefits to guests through verbal, written, and digital channels at an entertainment venue.
Team coordination — assign and adjust daily staff duties using scheduling and instant messaging tools to maintain smooth operations across a recreation department.
Regulatory compliance — routinely explain and enforce facility rules, safety protocols, and public security regulations to customers and frontline staff.
Problem resolution — apply critical thinking and judgment to resolve non-standard customer complaints or operational issues within established policies.
Training delivery — instruct new team members on activity facilitation techniques, service standards, and technology tools used in recreational program management.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.