Business/Financial Services | Fond du Lac Tribal and Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9151.00

Skills

Social PerceptivenessService OrientationComplex Problem SolvingJudgment and Decision MakingActive LearningMonitoringCoordinationActive Listening

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguagePsychologyEducation and Training

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionProblem SensitivityWritten ExpressionDeductive ReasoningSpeech RecognitionSpeech ClarityOriginalityInductive Reasoning

Tasks

Establish and oversee administrative procedures to meet objectives set by boards of directors or sen
Direct activities of professional and technical staff members and volunteers.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and tha

Technology

Customer relationship management CRM softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareAccounting software

Tools

10-key calculatorsDesktop computersLaptop computersMulti-line telephone systemsPersonal computers

Work Values

RelationshipsIndependenceWorking ConditionsAchievementRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9151.00	Social and Community Service Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Administrative procedures — implement and monitor established protocols with reduced oversight to ensure program operations align with board-approved objectives.
Professional and volunteer staff — direct day-to-day activities of a program team, providing clear task assignments and timely feedback in a social services environment.
Staff performance evaluations — conduct routine appraisals of employees and volunteers, identifying resource gaps and recommending corrective actions to improve program quality.
Policy application and interpretation — apply organizational policies on participant eligibility and program benefits consistently across varied caseloads and service contexts.
Budget and training documentation — prepare, reconcile, and update budgets, personnel records, and training manuals using spreadsheet and accounting software on a recurring cycle.
Client complaints and service needs — resolve moderate-complexity service issues, conduct needs evaluations, and coordinate referrals for clients such as those involved in child advocacy cases.
Interagency partnerships — maintain active working relationships with community organizations to fill service gaps and minimize duplication of social service delivery.
Hiring and onboarding — lead structured interviews, assess candidate qualifications, and onboard selected staff and volunteers into program roles.
Data reporting and systems monitoring — compile and analyze program data using database and ERP tools to track service outputs and flag performance trends for leadership review.
Coordination across program units — align schedules, priorities, and communication among multiple service teams to ensure timely and effective program delivery.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.