Small Business Management Level I | Estrella Mountain Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-1021.00

Skills

Reading ComprehensionActive ListeningSpeakingMonitoringCritical ThinkingCoordinationSocial PerceptivenessManagement of Personnel Resources

Knowledge

Administration and ManagementCustomer and Personal ServiceEnglish LanguageProduction and ProcessingMathematics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech ClaritySpeech RecognitionInductive ReasoningInformation Ordering

Tasks

Review financial statements, sales or activity reports, or other performance data to measure product
Direct and coordinate activities of businesses or departments concerned with the production, pricing
Direct administrative activities directly related to making products or providing services.

Technology

Customer relationship management CRM softwareDocument management softwareGraphics or photo imaging softwareHuman resources softwareData base user interface and query software

Tools

10-key calculatorsCell phonesComputer scannersCredit card processing machinesDesktop computersDigital camerasHandtrucksHumidity test chambersLaptop computersMagnetic card readersPersonal computersPersonal digital assistants PDAPhotocopying equipmentPoint of sale POS systemsProfilometers

Work Values

RelationshipsWorking ConditionsIndependenceRecognitionAchievementSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-1021.00	General and Operations Managers	title_inference	$102,950 median	+4.41%	16,400

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

A single department or operating function (front of house, kitchen, sales floor, warehouse) — manage with P&L visibility.
Hiring, scheduling, and progressive discipline — execute on a team of 10-25 hourly staff.
Department-level budget and cost-control — manage to targets across a month.
Mid-tier performance and HR issues — handle with HR partnership.
Cross-department coordination (kitchen-FOH, sales-stock, intake-treatment) — manage during a shift.
Operational metrics (labor %, food cost, ticket time, NPS) — interpret and translate into team coaching.
Customer-experience recovery on serious complaints — handle to satisfaction without manager involvement.
Vendor and inbound-receiving relationships — manage for an assigned area.
Compliance audits (health, safety, payroll) — prepare for and represent the department in.
Newer supervisors on assigned shifts — mentor on standard-work and people fundamentals.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.