Small Business Management | Dutchess Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-1021.00

Skills

Reading ComprehensionActive ListeningSpeakingMonitoringCritical ThinkingCoordinationSocial PerceptivenessManagement of Personnel Resources

Knowledge

Administration and ManagementCustomer and Personal ServiceEnglish LanguageProduction and ProcessingMathematics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech ClaritySpeech RecognitionInductive ReasoningInformation Ordering

Tasks

Review financial statements, sales or activity reports, or other performance data to measure product
Direct and coordinate activities of businesses or departments concerned with the production, pricing
Direct administrative activities directly related to making products or providing services.

Technology

Customer relationship management CRM softwareDocument management softwareGraphics or photo imaging softwareHuman resources softwareData base user interface and query software

Tools

10-key calculatorsCell phonesComputer scannersCredit card processing machinesDesktop computersDigital camerasHandtrucksHumidity test chambersLaptop computersMagnetic card readersPersonal computersPersonal digital assistants PDAPhotocopying equipmentPoint of sale POS systemsProfilometers

Work Values

RelationshipsWorking ConditionsIndependenceRecognitionAchievementSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-1021.00	General and Operations Managers	title_inference	$102,950 median	+4.41%	16,400

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Daily operations rhythm (open / close / shift change) — execute reliably under a senior manager's review.
Staff schedules within labor budget — produce for an assigned department on a routine week.
Customer service and front-line escalations — handle within department authority.
Inventory counts and routine receiving — perform per the operations manual.
Routine compliance checks (food safety, OSHA, ADA, opening checklists) — complete accurately and on time.
Daily sales and labor reports — produce, review, and discuss in standup with the GM.
Standard work procedures — apply consistently and coach hourly staff on adherence.
Hourly-staff coaching on routine performance issues — deliver verbal feedback per company policy.
Cash-handling and deposit procedures — perform per company controls.
Department safety routines and emergency procedures — execute and drill the team on quarterly cycles.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.