Information Technology-Business Solutions | Cuyahoga Community College District

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-3021.00

Skills

Critical ThinkingReading ComprehensionActive ListeningJudgment and Decision MakingMonitoringSpeakingCoordinationWriting

Knowledge

Computers and ElectronicsCustomer and Personal ServiceAdministration and ManagementEngineering and TechnologyEnglish Language

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningWritten ExpressionInformation OrderingNear VisionSpeech Clarity

Tasks

Direct daily operations of department, analyzing workflow, establishing priorities, developing stand
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and r
Review project plans to plan and coordinate project activity.

Technology

Customer relationship management CRM softwareDesktop publishing softwareWeb platform development softwareObject or component oriented development softwareData base management system software

Tools

Access serversComputer serversComputer tool kitsFile serversIndustry standard architecture/peripheral component interconnect ISA/PCI cardsInkjet printersInternet Information Services IIS ServersLaser facsimile machinesLaser printersMainframe computersMid-range computersMinicomputersNetware serversNetwork analyzersNetwork interface cards NIC

Work Values

Working ConditionsSupportAchievementRecognitionIndependenceRelationships

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-3021.00	Computer and Information Systems Managers	title_inference	$171,200 median	+15.23%	10,160

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

Full-scope department operations — direct daily IT workflows autonomously, establishing priorities, setting deadlines, and enforcing performance standards across the team.
Stakeholder problem resolution — lead meetings with department heads, vendors, and executive sponsors to negotiate solutions to complex cross-functional technology issues.
Enterprise project portfolios — coordinate and review multi-phase project plans, reallocating resources and adjusting scope to maintain strategic alignment.
Technical staff performance — assign, mentor, and evaluate systems analysts, programmers, and IT specialists, ensuring work quality meets organizational requirements.
Complex user and system problems — diagnose and resolve non-routine technology failures, applying advanced troubleshooting and root-cause analysis methods.
Information resource strategy — develop and enforce data security frameworks, strategic computing architectures, and disaster recovery plans for the organization.
Technology landscape monitoring — synthesize emerging advances in hardware, software, and cybersecurity to proactively adapt departmental capabilities.
Full-cycle staffing management — recruit, interview, hire, and train IT staff, making independent hiring recommendations aligned with departmental growth plans.
Integrated technology platforms — evaluate and govern CRM systems, portal servers, and development environments to optimize enterprise-wide IT service delivery.
Analytical and written communications — produce executive-level reports, systems evaluations, and strategic recommendations with clarity and precision.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.