Garden Center | Cuyahoga Community College District

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-9041.00

Skills

SpeakingPersuasionActive ListeningService OrientationSocial PerceptivenessReading ComprehensionCritical ThinkingNegotiation

Knowledge

Sales and MarketingCustomer and Personal ServiceEnglish LanguageComputers and ElectronicsAdministration and Management

Abilities

Oral ComprehensionOral ExpressionSpeech ClaritySpeech RecognitionWritten ComprehensionSelective AttentionProblem SensitivityNear VisionWritten ExpressionDeductive Reasoning

Tasks

Contact businesses or private individuals by telephone to solicit sales for goods or services, or to
Obtain customer information such as name, address, and payment method, and enter orders into compute
Explain products or services and prices, and answer questions from customers.

Technology

Helpdesk or call center softwareCustomer relationship management CRM softwareInteractive voice response softwareSpreadsheet softwareOffice suite software

Tools

Autodialing equipmentCall recording systemsMultiline telephone systemsPersonal computersPredictive dialersTelephone headsetsWireless telephone headsets

Work Values

RelationshipsSupportAchievementIndependenceRecognitionWorking Conditions

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-9041.00	Telemarketers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Outbound solicitation calls — conduct a consistent daily volume of calls to businesses and individuals with minimal supervisor oversight, adapting tone to each contact.
Customer order processing — obtain payment and account information and enter completed orders into CRM software accurately and independently.
Follow-up correspondence — telephone or draft email responses to customers to address post-sale inquiries and reinforce initial sales contacts without prompting.
Contact and account records — maintain organized and up-to-date logs of prospects, purchases, and account activity using spreadsheet and CRM tools.
Product knowledge application — explain features, pricing, and benefits beyond the base script to answer non-routine customer questions during live calls.
Persuasion techniques — apply practiced influence strategies to move hesitant prospects toward a purchase decision or donation commitment on outbound calls.
Inbound call handling — manage a steady flow of advertisement-response calls, qualifying prospects and progressing conversations toward conversion independently.
Social perceptiveness — read customer verbal cues and adjust pitch pace and messaging in familiar call scenarios to improve engagement outcomes.
Interactive voice response software — navigate and utilize IVR and helpdesk call center platforms to route calls and retrieve account data efficiently.
Charitable solicitation campaigns — deliver donation appeals for nonprofit clients with consistent messaging while meeting daily contribution targets under general supervision.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.