Emerging Leader | Cincinnati State Technical and Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-1012.00

Skills

Management of Personnel ResourcesActive ListeningSpeakingMonitoringSocial PerceptivenessCoordinationTime ManagementJudgment and Decision Making

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguagePersonnel and Human ResourcesEconomics and Accounting

Abilities

Oral ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityWritten ComprehensionDeductive ReasoningInductive ReasoningInformation OrderingNear VisionWritten Expression

Tasks

Monitor sales staff performance to ensure that goals are met.
Provide staff with assistance in performing difficult or complicated duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or per

Technology

Accounting softwareVideo conferencing softwareCustomer relationship management CRM softwareFinancial analysis softwareEnterprise application integration software

Tools

Desktop computersLaptop computersLaser facsimile machinesMultiline telephone systemsPrinting calculatorsSmart phonesTablet computers

Work Values

IndependenceWorking ConditionsRelationshipsSupportAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-1012.00	First-Line Supervisors of Non-Retail Sales Workers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Sales staff performance metrics — monitor against established targets on a recurring basis and flag underperformance for corrective action in a mid-sized sales operation.
Difficult or complex customer complaints — resolve independently by applying product knowledge and service protocols, escalating only when organizational policy requires.
Employee work assignments — plan and distribute across a sales team based on skill sets, availability, and shifting daily priorities in a non-retail environment.
Personnel evaluations — conduct structured performance reviews using established criteria and provide constructive feedback to individual sales representatives.
Sales and requisition records — maintain and reconcile with accuracy using ERP or accounting software to support financial reporting cycles.
New hire orientation and skills training — design and deliver for entry-level sales staff, adapting instruction to individual learning needs.
Sales territory coverage and scheduling gaps — identify and resolve proactively by coordinating across team members in a regional sales setting.
Customer relationship management software — use routinely to track account activity, monitor pipeline health, and inform team coaching conversations.
Cross-functional communication — coordinate with warehouse, finance, or marketing teams to resolve order fulfillment or pricing issues affecting sales outcomes.
Sales team conflict or interpersonal issues — address using active listening and social perceptiveness to restore collaboration and maintain morale.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.