Enrolled Agent | Chandler-Gilbert Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-4181.00

Skills

SpeakingService OrientationActive ListeningSocial PerceptivenessReading ComprehensionCritical ThinkingPersuasionJudgment and Decision Making

Knowledge

Customer and Personal ServiceEnglish LanguageComputers and ElectronicsPublic Safety and SecurityTransportation

Abilities

Oral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityWritten ComprehensionInformation OrderingNear VisionWritten ExpressionProblem SensitivityDeductive Reasoning

Tasks

Examine passenger documentation to determine destinations and to assign boarding passes.
Trace lost, delayed, or misdirected baggage for customers.
Check baggage and cargo and direct passengers to designated locations for loading.

Technology

Data base user interface and query softwareOffice suite softwareFinancial analysis softwareElectronic mail softwarePoint of sale POS software

Tools

Airline ticket printersCash registersCredit card processing machinesDesktop computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsPublic address PA systemsTicket printing machines

Work Values

RelationshipsSupportIndependenceAchievementWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium43-4181.00	Reservation and Transportation Ticket Agents and Travel Clerks	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Passenger identity and destination records — review and reconcile documentation independently to issue boarding passes for multi-leg itineraries.
Lost or delayed baggage reports — trace misdirected luggage using airline tracking systems and update customers with status information.
Cargo and baggage routing — check items against manifest data and direct passengers to correct loading zones without constant oversight.
Customer travel preferences — confer with travelers to assess seating, routing, and service needs and match available options accordingly.
Space availability and booking — determine seat or reservation availability across multiple dates and confirm assignments using scheduling software.
Travel insurance and ancillary documents — assemble and issue policies, vouchers, and itinerary packages accurately for routine and connecting trips.
Special-needs passenger coordination — arrange wheelchair escorts, pre-boarding queues, and accessibility accommodations with moderate independence.
PA system communications — compose and broadcast timely arrival, departure, and delay announcements using clear, regulated language.
Calendar and scheduling tools — manage daily booking queues and appointment slots to reduce customer wait times at peak periods.
Customer complaints — listen actively and apply judgment to resolve common ticketing discrepancies within established service guidelines.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.