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  1. Programs
  3. Hospitality Management

Hospitality Management

Central Oregon Community College

CertificateAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Hospitality Management Two-Year Certificate of Completion is designed to give students a foundation for careers in hospitality management.

Credits

54 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

Loading What You'll Learn
Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Oregon

    Oregon

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9081.00

Skills

Active ListeningService OrientationManagement of Personnel ResourcesSpeakingSocial PerceptivenessCoordinationNegotiationReading Comprehension

Knowledge

English LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal ServiceMathematics

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityInformation OrderingFluency of IdeasDeductive Reasoning

Tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.

Technology

Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systems

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium11-9081.00Lodging Managerstitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.
  • Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.
  • Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.
  • Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.
  • Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.
  • Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.
  • New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.
  • Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.
  • Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.
  • Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
14%
Placement Rate
100%