Funeral Administrant | Cape Cod Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9171.00

Skills

Service OrientationSocial PerceptivenessActive ListeningTime ManagementReading ComprehensionCritical ThinkingJudgment and Decision MakingManagement of Personnel Resources

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguageAdministrativeEconomics and Accounting

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityNear VisionSpeech ClaritySpeech RecognitionDeductive ReasoningInformation Ordering

Tasks

Consult with families or friends of the deceased to arrange funeral details, such as obituary notice
Schedule funerals, burials, or cremations.
Deliver death certificates to medical facilities or offices to obtain signatures from legally author

Technology

Video creation and editing softwareData base user interface and query softwareElectronic mail softwareAccounting softwarePresentation software

Tools

Airbrushing devicesArterial tubesBody bridgesCannula setsCasket carriagesCasket lowering devicesCentrifugal force pumpsChemical pillowsCompaction tampersCremation standsCurved suture needlesDump trailersElectric mortuary aspiratorsEmbalming machinesEmbalming tables

Work Values

RelationshipsAchievementIndependenceRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9171.00	Funeral Home Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Funeral service arrangements — consult independently with families to select services, caskets, and obituary wording in a community funeral home.
Burial and cremation scheduling — coordinate timelines across multiple vendors, clergy, and cemetery staff with minimal supervisory review.
Staff assignments for funeral attendants and embalmers — organize daily work schedules using human resources software in a mid-sized funeral home.
State and local compliance requirements — monitor service operations routinely to ensure adherence to applicable regulations in a licensed facility.
Client-facing funeral product presentations — sell and explain service packages to families using persuasive communication in a planning consultation.
Inventory and product records — maintain accurate tracking documents and supply counts using spreadsheet software in an active mortuary office.
Death certificates and legally required forms — process and follow up on signatures from authorized medical personnel with limited oversight.
Empathetic counseling conversations — offer comfort and emotional support to grieving families during arrangement conferences in a private consultation room.
Electronic mail and database software — manage client records, correspondence, and follow-up communications in a funeral home administrative system.
Problem situations during active services — apply critical thinking to resolve scheduling conflicts or staffing gaps in a time-sensitive funeral environment.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.