Nonprofit Administration | Boise State University

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9151.00

Skills

Social PerceptivenessService OrientationComplex Problem SolvingJudgment and Decision MakingActive LearningMonitoringCoordinationActive Listening

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguagePsychologyEducation and Training

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionProblem SensitivityWritten ExpressionDeductive ReasoningSpeech RecognitionSpeech ClarityOriginalityInductive Reasoning

Tasks

Establish and oversee administrative procedures to meet objectives set by boards of directors or sen
Direct activities of professional and technical staff members and volunteers.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and tha

Technology

Customer relationship management CRM softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareAccounting software

Tools

10-key calculatorsDesktop computersLaptop computersMulti-line telephone systemsPersonal computers

Work Values

RelationshipsIndependenceWorking ConditionsAchievementRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9151.00	Social and Community Service Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

Administrative systems — design, implement, and continuously refine comprehensive administrative procedures that reliably meet strategic objectives across multi-program organizations.
Multidisciplinary staff leadership — autonomously direct and develop professional, technical, and volunteer staff across diverse program areas, resolving personnel issues without escalation.
Program quality assurance — lead rigorous evaluations of program outcomes and resource utilization, applying systems evaluation methods to recommend data-driven improvements.
Policy development — contribute substantively to organizational policy deliberations on eligibility criteria, program requirements, and benefit structures in collaboration with boards and senior executives.
Complex records and fiscal management — independently oversee budget planning, variance analysis, and compliance reporting using integrated accounting and ERP platforms.
High-complexity direct service — handle sensitive referrals, facilitate needs evaluations, and resolve escalated complaints for clients with multifaceted social, legal, or behavioral health needs.
Community systems navigation — cultivate and leverage a broad network of agency partnerships to coordinate community-wide service strategies and address emerging population needs.
Talent acquisition strategy — lead full-cycle recruitment, including competency-based interview design and workforce planning, to build high-performing staff and volunteer pipelines.
Critical problem solving — apply deductive and inductive reasoning to diagnose systemic service delivery failures and develop sustainable corrective solutions across program operations.
Cross-sector communication — author high-quality reports, present program outcomes to stakeholder audiences, and represent the organization in professional and community forums.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.